LEGAL

Terms & Conditions

Please read these terms and conditions carefully before using our website and services.

Effective Date: 14-08-2026 | Last Updated: 09-08-2026

This website, www.nf2.in (hereinafter referred to as the "Website"), is owned and operated by NITYE FRESH FOOD PROCESSORS (hereinafter referred to as "Company", "We", "Us", or "Our"), having its registered address at Ground Floor, No 25, Pujappa Layout, R S Playa, Kammanahalli, Bengaluru - 560033, Karnataka, India.

By accessing, browsing, or purchasing products from www.nf2.in, you (hereinafter referred to as "User", "You", or "Your") acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please refrain from using this Website.

1. Statutory & Legal Compliance Framework

These Terms are drafted and enforced in strict compliance with applicable Indian legislations, including but not limited to:

  • The Indian Contract Act, 1872
  • The Information Technology Act, 2000 and rules framed thereunder
  • The Consumer Protection Act, 2019 read with The Consumer Protection (E-Commerce) Rules, 2020
  • The Food Safety and Standards Act, 2006 (FSSA) and relevant FSSAI Regulations for e-commerce operators

2. User Eligibility and Contractual Capacity

  1. Age Threshold: By using this Website, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding contract under Section 11 of The Indian Contract Act, 1872.
  2. Minors: Individuals under 18 years of age (minors) may only use the Website under the supervision and explicit consent of a parent or legal guardian. We reserve the right to terminate your registration or refuse service if it is brought to our notice that you are under 18.
  3. Account Security: If you create an account on www.nf2.in, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. FSSAI Compliance & Product Quality Assurance

  1. Regulatory License: The Company operates in full compliance with the Food Safety and Standards Authority of India (FSSAI). Our operations and products are backed by FSSAI License/Registration Number: 11226333000920.
  2. Product Accuracy: We strive to ensure that all food processing details, nutritional information, batch details, and shelf-life disclosures displayed on the Website are accurate and compliant with the Food Safety and Standards (Packaging and Labelling) Regulations.
  3. Storage & Handling: All food products are processed, packaged, and dispatched adhering to standard food safety and hygiene protocols mandated by FSSAI.

4. Health, Allergen & Consumption Disclaimers

  1. Ingredient Review: Customers are strongly advised to thoroughly read the list of ingredients, nutritional facts, and allergy warnings printed on the product packaging before consumption.
  2. Allergen Notice: Our food products may contain or be processed in facilities that handle common allergens including, but not limited to, nuts, soy, gluten, dairy, and seeds.
  3. Limitation for Health Reactions: The Company shall not be held liable for any individual health complications, adverse reactions, or allergic symptoms arising from the consumption of products where ingredients and allergen warnings were explicitly declared on the Website or packaging.
  4. General Advice: Information provided on the Website regarding dietary benefits or nutritional content is for general information only and does not constitute medical advice.

5. Pricing, Orders, and Payment Terms

  1. Pricing Currency: All prices quoted on www.nf2.in are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise.
  2. Order Confirmation: Placement of an order constitutes an offer to purchase. An order is confirmed only after full payment realization and receipt of a written/digital order confirmation from us.
  3. Payment Gateways: Online payments are processed through third-party secure payment gateways operating in compliance with Reserve Bank of India (RBI) guidelines. We do not store financial credentials like Credit/Debit card numbers or CVVs.

6. Shipping and Delivery Policy

  1. Perishable Goods Handling: Food items require specific environmental conditions. We utilize reasonable measures to package goods securely for transit across India.
  2. Delivery Timelines: Estimated delivery timelines provided at checkout are indicative. The Company is not liable for minor delays caused by logistic partner delays, climatic conditions, or force majeure events.
  3. Accuracy of Address: The customer is strictly responsible for providing an accurate and complete delivery address with PIN code and contact details. Redelivery fees resulting from incorrect user input shall be borne by the customer.

7. Cancellation, Return, and Refund Policy

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the return policy for food products is structured around health and safety guidelines:

  1. Non-Returnability of Food Products: Due to hygiene, safety, and the perishable nature of processed food, products purchased from www.nf2.in are non-returnable and non-refundable once delivered, except under specific conditions outlined below.
  2. Exceptions for Replacement/Refund: A return request or full refund/replacement will only be entertained if:
    • The package was received in a physically damaged, broken, or tampered condition.
    • The product received is expired or past its Best Before date at the time of delivery.
    • An incorrect item was delivered against your order confirmation.
  3. Reporting Procedure: To claim a refund or replacement under Clause 7(2):
    • You must inform our support team within 24 hours of receiving the order.
    • You must submit clear unboxing photographs and videos showing the shipping label, batch number, and damage/defect to rajashekar@nf2.in or WhatsApp/Call at +91 79754 31012.
  4. Refund Processing: Approved refunds will be credited back to the original source of payment within 5 to 7 business days after verification.

8. Intellectual Property Rights

  1. Ownership: All content published on www.nf2.in, including but not limited to the nf2 brand name, logo, trade dress, text, graphics, product photography, software code, and overall site layout, is the exclusive intellectual property of NITYE FRESH FOOD PROCESSORS.
  2. Protection: The intellectual property is protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and international IP treaties.
  3. Restrictions: No user is permitted to copy, reproduce, modify, distribute, publish, or commercially exploit any material from this Website without prior written authorization from the Company.

9. Information Technology & Security Standards

  1. Security Compliance: The Company implements reasonable security practices and procedures as mandated under Section 43A of the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
  2. Prohibited Activities: Users shall not attempt to breach or test the vulnerability of the Website, inject malware, scrape data, or overload server infrastructure. Violations will result in immediate legal action and reporting to Indian Cyber Crime authorities.

10. Limitation of Liability & Indemnification

  1. Cap on Liability: To the maximum extent permitted by Indian law, the total liability of NITYE FRESH FOOD PROCESSORS for any claim arising out of your purchase or use of www.nf2.in shall not exceed the actual invoice amount paid by you for the specific product in question.
  2. Indemnity: You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and affiliates from any third-party claims, liabilities, damages, or costs resulting from your breach of these Terms or misuse of the Website.

11. Governing Law and Dispute Resolution

  1. Governing Law: These Terms, along with all website transactions, shall be governed by and construed strictly in accordance with the laws of the Republic of India.
  2. Jurisdiction: Any dispute, legal controversy, or litigation arising out of or in connection with www.nf2.in shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka India.

12. Grievance Redressal Mechanism

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, details of the appointed Grievance Officer are provided below:

  • Grievance Officer: Rajashekar
  • Designation: C.E.O
  • Company Name: NITYE FRESH FOOD PROCESSORS
  • Address: Ground Floor, No 25, Pujappa Layout, R S Playa, Kammanahalli, Bengaluru - 560033, Karnataka, India.
  • Email Address: rajashekar@nf2.in
  • Contact Number: +91 79754 41012

The Grievance Officer will acknowledge any consumer complaint within 48 hours and resolve it within 1 month from the date of receipt.